FREE WORLDWIDE SHIPPING ON ORDERS OVER €100

FAQ

SHIPPING & DELIVERY

Yes! We ship worldwide.

We ship with Postnord! Domestically (in Sweden) we ship as tracked first class letters.

For international orders we offer both non-tracked shipping first class letters and tracked first class letters in different price points.

We want to implement more shipping options in the near future.

We aim to process and dispatch all orders within 6 working days of the order being placed.

Allow up to 5 working days for orders placed within Europe to be delivered and up to 20 working days for orders placed outside of Europe.

Customs processes sadly tend to take a lot longer since the pandemic.

Please observe that this could be altered by a number of factors beyond our control, e.g. placing an order on a holiday may end up pushing the arrival of your item beyond the estimated delivery time. It's our hope that your item gets where it's going as soon as possible.

You will be sent an email with your tracking info once the order has been shipped.

Please note that orders made with the non-tracked shipping option cannot be tracked.

RETURNS

Products are refundable or exchangeable for store credit, only in the circumstance that it is returned within 14 days of receipt. 

For us to accept the return the item must be in unused condition with labels and original packing kept unblemished.

To request authorization for a return or exchange use the contact form, include your order number and the item(s) you wish to return. 

You can find it by clicking the link below:

RETURNS

Ofcourse! We will happily help you get the right size. Check our returns page for more info :)

We process refunds manually every other week, you will be notified by email when your refund has been processed.

ORDERS

You have most likely typed the wrong email or received it in your spam folder. If you cannot find it contact us and we'll send you a new one.

Yes! If you contact us before we have processed your order we can cancel your order.

It has most likely been sold out! We restock items every now and then.

Click the "EMAIL WHEN AVAILABLE" button on the product page to be notified when it is back in stock.

STOCKISTS

Yes! You can find them here: STOCKISTS

Yes. If you're a wholesaler or store, please contact us.

Get in touch! Contact us and we'll do our utmost to meet your needs.

JEWELRY CARE

Your jewelry has most likely been tarnished. Tarnish occurs when the surface combines with for example sulfur, body oils, makeup, sweat. It is normal. When silver combines with sulfur it creates silver sulfide which gives it a dark / black effect. Jewelry needs care and needs to be cleaned with time.

- Avoid contact with water

- Avoid wearing in high temperatures (while sweating excessively)

- Keep it away from humidity

- Remove when exercising

- Avoid perfume, body lotions, hair sprays and other chemicals

- Remove before going to bed

Keep your jewelry stored in the provided pouch or air-tight box to avoid scratches.

Avoid cleaning your jewelry with water, soap or other chemicals. Instead, rub with the soft dampened cloth provided with every purchase.

You can read a full guide on how to clean your jewelry on the bottom of this page. You also get a jewelry care package with your order - make use of it!

PRODUCTS

The best way to find out your ring size is to visit a local jewelry store. Measure each finger and make note of it. This will save you a lot of time.

You can also use our ring size guide, but there is a lot of room for failure as every mm counts.

Some of our jewelry is oxidized and some are not. Oxidized silver gives sterling silver a black patina. It highlights an antique or tarnished look. The process consists of taking clean sterling silver and using a chemical (liver of sulphur) to treat it.

If we oxidize the piece or not really depends on the piece itself. Some items just look better with a tarnished effect and some look better with a bright effect.

- STAINLESS STEEL IS LESS SHINY

- STAINLESS STEEL DOESNT TARNISH, SILVER FADES WITH WEAR AND REQUIRES CLEANING

- WITH STEEL ITS HARDER TO FEATURE INTRICATE DETAILS

- STAINLESS STEEL IS MORE DURABLE, WHILST STERLING SILVER IS FRAGILE.

- STAINLESS STEEL IF MADE OUT OF COMMON METALS, WHILST SILVER IS MADE OUT OF PRECIOUS METALS.

Yes, we can! We offer full scale production services for you or your company. Get in touch, contact us and we will assist you.

STILL HAVE A QUESTION?

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